If you run a business with off-site workers, you may be considering whether field service software can benefit you. Field service software has a number of benefits for employers, employees, and customers alike. Read on to learn about the top 4 benefits of using field service software.
1. Better understanding of field service workers.
When you manage a business with off-site workers, you may feel you don’t have enough information about what they do when they’re working. For many managers, it’s reassuring to be able to see your workers working and get insights about how they spend their time. But when workers are off-site, you may feel their work is a bit of a mystery.
Enter field service software. Using specialized software designed to improve the workflow of your field service workers, you can gain insights about where they spend their time, what is getting done, and what can be improved on. Users report that insights are one of the biggest benefits of using field service software.
2. Higher customer satisfaction.
Field service software is not just about you and your employees. It can do a lot for your customers, too. For example, a good field service solution can inform customers when your technicians will be arriving on-site, or enable your customers to contact your technicians directly if need be.
Customers report high levels of satisfaction when companies use field service software designed with the customer in mind.
3. Reduced vehicle expenses.
Field service software can determine the most efficient route for your engineers to take while travelling between different job sites. Not only does this reduce the amount of time your service workers need to spend charting their route, it also has a number of benefits for the company’s bottom line.
Using field service software to determine the most efficient route can conserve gas and mileage, reducing overall wear and tear on your company’s vehicles. All this means that field service software can save you money on vehicle-related costs — and save the environment through increased efficiency!
4. Increased productivity of your engineers.
Field service software is a great tool for managing teams of engineers. There are a number of benefits to using field service software for your engineers. Field service software can automate a number of tasks that would normally eat up your workers’ productivity.
For example, field service software can automatically fill in forms with relevant data, it can make reporting more efficient, and it can help create an efficient route for your engineers to take between jobs. All this can help your field service engineers achieve higher levels of productivity, and it benefits the employees, too. Employees enjoy higher work satisfaction knowing that they’re not wasting time on filling out forms or finding their route. They’re able to complete the work they enjoy doing, which is fixing things and providing customer service.